HL Privacy Policy 15/6/20

Privacy Policy

This privacy notice sets out how Hibiscus Lily Limited (“Hibiscus Lily”), registered address at C/o George Hay, Unit 1b, Focus 4, Fourth Avenue, Letchworth Garden City, Hertfordshire, SG6 2TU, uses and protects any information that you give us when you use this website.
Hibiscus Lily is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy notice.
Hibiscus Lily may change this notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from 15/06/2020.

What we collect

We may collect and process the following information:
• name and job title;
• contact information including email address and telephone number;
• demographic information such as postcode, preferences and interests; and
• other information relevant to customer surveys and/or offers.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you in order to understand your needs and provide you with a service.
We may use the information that you have given us in order to:
• Process reviews of our products;
• Supply our products and services to you;
• Customise the website according to your interests;
• Improve our products and services, our website and your user experience; and
• With your permission and/or where permitted by law, for marketing purposes which may include contacting you by email with information, news and offers on our products and services.
Under data protection laws, the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to withdraw your consent at any time and you can do this by contacting us at info@hibiscuslily.co.uk.
(b) We have a contractual obligation.
(c) We have a legitimate interest.
We will not share your personal information with third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have taken suitable measures to safeguard and secure data collected through our website. We will keep your personal information only for as long as is necessary to fulfil the purpose for which we collected it, after which it will be deleted or destroyed securely.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy notice. We encourage you to read the privacy notices on the other websites your visit.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@hibiscuslily.co.uk.
You may also exercise your rights under data protection laws such as by making a ‘right of access’ request. If we do hold information about you, we will:
• give you a description of it;
• tell you why we are holding it;
• tell you who it could be disclosed to; and
• let you have a copy of the information.
You have the right to ask us to transfer the personal information you gave us to another organisation.
If you believe that any personal information we are holding on you is inaccurate or incomplete, please write to us as soon as possible.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at info@hibiscuslily.co.uk if you wish to make a request.

How to contact us

If you have any concerns about our use of your personal information, you can write to us at our registered address or contact us at: info@hibiscuslily.co.uk.

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